1. Overview
ospace sells foam sofas, sofa beds, and related home products. This policy supplements Section 6 of our Terms of Service. We want you to love your sofa. If something is not right, we are here to help.
2. Standard Returns
- Full refund within 30 days of delivery for eligible sofas in original packaging.
- Sofas must be unused, clean, undamaged, and in resalable condition.
- Return shipping paid by the buyer unless the item arrived damaged or incorrect.
- Approved refunds credit the original payment method within 5–10 business days.
3. Damaged or Incorrect Items
If your sofa arrives damaged or you receive the wrong item:
- Contact us within 48 hours of delivery with a photo of the damaged item and packaging.
- We will send a replacement at no cost or issue a full refund — your choice.
- Keep the sofa and packaging until we confirm whether collection or disposal is required.
4. Comfort and Product Quality
Comfort preference is personal and subjective. If a sofa has a noticeable manufacturing defect, missing part, cover issue, or assembly problem, please contact our support team within 14 days and we will make it right.
5. Sale Items
Items marked as final sale or purchased with a discount code over 30% off are not eligible for return or refund unless they arrive damaged.
6. How to Request a Refund
- Email support@ospacehk.com from the address on your account.
- Include the order ID and reason for the refund.
- For damaged items, attach a photo.
- Expect a response within 2 business days.
7. Chargebacks
Please contact us before initiating a chargeback with your card issuer. Unauthorized chargebacks may result in account suspension until the dispute is resolved.
8. Contact
Questions about refunds: support@ospacehk.com
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